Frequently Asked Questions
Development
How many changes are offered per project?
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In any development we offer unlimited changes so that our clients get exactly what they request, as long as these are requested during the development of the project and not after the first delivery. After the first delivery, the amount of changes will be as agreed in the initial agreement.
Are delivery times guaranteed?
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By offering unlimited changes, our delivery times may vary according to the initially calculated time. Our product delivery times are based on an average number of changes requested per project. However, if our customers request a greater than average number of changes, delivery times may be extended.
Is there a way to guarantee a delivery time?
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Yeah. If our clients request it, we can guarantee a punctual delivery date with a penalty in case of non-compliance. However, when requesting this guarantee, unlimited changes will not be offered during the project, the number of changes to be offered being stipulated in the initial agreement.
When I contract a website, or web application, do you include a hosting server and domain?
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Yeah. When contracting any web development, whether web page design, ecommerce, or web application, we offer free the first year of server hosting, basic .com domain, unlimited business emails and SSL certificate. If you wish to continue having online services, you will have to pay for its renewal.
Can you create your development on a server owned by me or do we have to necessarily use the one offered by you?
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We can work on the server requested as long as it has the necessary features and components installed to be able to develop the project.
If I want not to take the server and domain you offer, does your quote amount go down?
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No. The first year of the hosting server, domain, emails and SSL certificate are courtesy, and a way of thanking you for your trust in us.
Do you work on Wordpress or Wix?
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No. We do not use themes or templates either. All our developments are developed, designed and structured according to what the client requests of us.
Can you work with Wordpress or Wix if I request it?
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Claro. Although we do not recommend it, we can work adapting to your needs and requests, understanding all the limitations that these platforms can offer.
Hosting services
Do you own the hosting server they offer?
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No. Our server hosting service is for the administration of everything related to web hosting, and intervene in case of any failure and provide a solution as soon as possible so that you do not have to worry about it.
If you have the administration of our company's hosting server, can I or a representative of my company have access to it?
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No. To maintain an optimal service, and offer high quality and guarantee good service, access to email administration, server, file administration and domain are managed solely by us.
If I have server, email and/or domain administration with you, do I have to stay with you forever?
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No. At any time you can request the transfer of administration of any of these services to you. However, this may come at an additional cost.
Ecommerce development
What payment carousel do you offer in your ecommerce developments?
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We can work with the platform to receive payments they want as long as they offer the tool to incorporate their system into our programming language, or it is compatible. The platforms that have asked us the most are Paypal, Stripe, Conekta and Mercadopago.
If I request your services to create an ecommerce, do I have to give access to my payment portal account?
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No. We never ask for access to any portal that offers financial data of our clients, and it is against our policies to receive such information.
Guarantee and Deliverables
Do you offer some type of guarantee on your work?
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Yeah. The guarantee depends on the project in question. Typically between one and six months warranty is offered. But this depends on each project and the agreed agreement.
What does your warranty include?
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Any malfunction that occurs in the project. Our guarantee DOES NOT include changes in design or content.
Is there any condition to avoid losing the warranty of the contracted product?
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Yeah. Once the product has been finished, it cannot be modified by a third party. Any change made to the product developed by us that is made by someone outside of Is On Code LLC will cause the automatic and immediate cancellation of the warranty offered in the initial agreement, regardless of whether the person making the change belongs to your company. or not.
Once the project is finished, will I have access to the code, or do you keep all the generated material?
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Once we finish the project, we will deliver all the generated material, either by email or via a download url. The material will include all codes, images, repertoires and databases related to the project.
Social media management.
Is On Code provides you with the necessary help so that you can only focus your energy on your internal processes. We take care of promoting your company under your objectives and values.